WatchYourWay Components and Quality Assurance Policy

Effective Date: October 7, 2024

1. Commitment to Quality

  • Original Components: At WatchYourWay, we pride ourselves on providing only original, high-quality components for your custom watch. Each part, from the watch case to the dial and movement, is meticulously crafted to meet the highest standards.
  • Material Excellence: All components are made using premium materials that are durable, reliable, and designed to stand the test of time. We ensure that every piece meets our strict quality controls before it reaches your hands.

2. Water Resistance

  • Proper Assembly: When the watch is assembled correctly using our components and tools, it will be water-resistant and durable for everyday wear. This excludes leather straps, which are not suitable for water exposure and should be kept dry at all times.
  • Sealed Cases: Our watch cases are designed to create a tight seal to protect the internal components, providing you with a watch that is not only stylish but also practical in various environments.

3. Tools Designed for Precision

  • Purpose-Built Tools: The tools included in your assembly kit are specifically designed to make each step of the watch-building process precise and straightforward. Each tool is crafted with care to ensure you have everything you need to build your watch with confidence.
  • User-Friendly Design: We have taken extra care to ensure that our tools are easy to use and suitable for both beginners and experienced watchmakers alike. This allows for smooth and accurate assembly of your personalized timepiece.

4. Component Warranty

  • Defect-Free Guarantee: We stand behind the quality of our products. If any component is found to be defective or not up to our quality standards upon arrival, please contact us within 7 days for a replacement.
  • Exceptions: Please note that this warranty does not cover issues caused by improper assembly, wear and tear, or exposure to water for non-water-resistant parts like leather straps.

5. Guidance and Support

  • Instructional Support: We provide detailed video and text instructions to guide you through the entire watch-building process. By following these guidelines, you can confidently assemble a high-quality timepiece that matches your unique style.
  • Customer Service: Our customer support team is always available to assist you with any questions or concerns you may have regarding the assembly process or the quality of your components.

6. Contact Us

If you have any questions or concerns regarding our components, tools, or quality assurance, please contact us using the methods below:

  • Email: support@watchyourway.co
  • WhatsApp: +1 (914) 294‑3880
  • Phone (US): +1 (914) 294‑3880

We’re here to ensure you have the best experience while creating your personalized watch with WatchYourWay.